Customer Service Articles

Due to some recent travel and some frustration that has been building, Janet Christy feels the need to express some examples of what Customer Service is NOT.

Your manifesto is a declaration of your company’s customer service creed, principles and intentions.

If you’re doing the right thing for the customer, then it’s easier to get forgiveness than permission.

Some simple rules that apply to internal and external customers.

Measuring customer service performance from a customer’s point of view is vital. Learn more in this article.

Getting business through old-fashioned customer service could be your competitive edge.

The end user, the person in the driver’s seat, is your real customer – and they want some customer care.

The truth be told, it really is impossible to get it right every time. That’s why great customer service is not about being perfect.

With some customer service ratings in freefall, customers now more than ever need some moments of magic.

Everyone deserves to receive world-class service. Whether they are in a gas station, hospital, spa, hotel, bank, taxi, or airplane, excellent service is excellent service.

Sabio’s ‘Top 10 key technology trends’ is based on in-depth engagements with some of the world’s leading customer service organizations.

Do a little bit more for your customers and they will reward you with their loyalty.

Mike Bowman explains why sometimes the best service is no service.