Manager’s Toolbox

Life in the dynamic and unpredictable business world means that sometimes things will not go according to plan..

A new report from Gallup, based on extensive polling, finds only 10% of managers have what it takes to be “a great manager.” Deep breathe before you fire the lot or cry foul. First, Gallup didn’t just make up these numbers. They measured the engagement levels of 27 million employees in 195 countries. In the … Read more

The Balanced Scorecard is a management system that allows managers to focus on important success factors of their particular business. It combines financial, customer, internal process and learning and growth perspectives. The origins of the Balanced Scorecard can be traced back to 1992 when Robert S. Kaplan and David Norton introduced a method for measuring a … Read more

If you want a team that sticks together through thick and thin, then you need to work on the key elements of team cohesion.

Management styles can differ from person to person and company to company. Here you can get to know your management style.

The ability to make a decision and stick to it is the cornerstone of good leadership skills.

The purpose of meetings in any business is to inform, update, or instruct. Learn more in our management meeting guide.

Here are some questions to ask yourself about how you are performing as a leader. There’s a big difference between just being a leader and leading so that people will willingly want to follow you. The test is influence. What if you were employed with a volunteer organization and your employees’ livelihoods, perks and benefits … Read more

Have you ever wondered how you come across to the candidates you interview? In this article we look at the 9 interviewer types.

One of the most critical decision you can make as a Customer Service Manager is hiring people who bring to the business their expertise in areas which are important to the success of your company..

If you want to master the whole range of delegation options, then you need to know the differences between the different kinds of delegating on the Delegation Spectrum. Here are the five types that make up the delegation spectrum: 1. Ambassadorial Delegation. The word “delegation” is derived from “legate”, another word for ambassador. At this … Read more

Traditionally, decisions are made at the “top” of an organization and communicated to those “lower down” while feedback on the effectiveness of the resulting actions is sent back to the “top”. We can see this pattern in all aspects of life, from our relationship with our parents, through our education, and on into our working … Read more

There’s something not quite right at work. Your colleagues are generally a good bunch and work gets done, but yet you’re in early, leave late and a full lunch break is a distant memory.

Appraisals have a pretty bad reputation in many organizations. In this article you will learn how to how to love them. Managers dread having to give them and employees hate having to take them. But by simply focusing on 7 high-value components of appraisals, you can turn them into one of the most important activities … Read more

Without goals, managing a company would be akin to driving to an unfamiliar destination without a map.

Organizations should be built and managers should be functioning so people can be naturally empowered.

Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management. Step 1: Establish Objectives The process must begin with a clear and detailed statement of objectives and move from there to goal design. Goals must be directly accountable to the vision while remaining in alignment … Read more

Could you do with another hour added to your day? How about 10? Well, unless you are magical, this isn’t going to happen (unless you hire a Virtual Assistant), so you need to learn how to squeeze every second out of your day. This doesn’t mean packing your schedule so full you are exhausted. It … Read more

If you want to win over a business audience, you need to weave a magic spell on them. Here are 7 ways to do it.