how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..

Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..

What’s that famous line; “the customer is always right, and if you ever doubt this refer to rule number one,” and whereas we read such quotes and smile, there is a very valuable lesson in all of this..

There are several ways you can develop relationships with your customers that will last a lifetime..

Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get … Read more

The real issue for most people and organizations is that sellers should serve more and servers should sell more. Learn more in this article by Guy Arnold..

Amy Shouse learns a lot about customer service – on a canoe trip..

The corner stone of any good business is excellent customer service.

Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, … Read more

Bad customer service is a result of bad management. Let your employees treat customers right and they will be delighted..