Airports Track Passengers to Improve Customer Service
Houston airports use surveillance technology to gain customer insights..
Aito Customer Experience Analytics Updated
A new version of Aito CEA 4.6 software has been released..
ACT! For Notes CRM Released by Vigilus
Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, … Read more
Extraordinary Customer Service – Where Does It Begin?
Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..
Should You Fire A Customer?
In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..
The First Step to Building Relationships With Clients
Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so … Read more
Amazon Customer Service
Customer service and customer care contact details for Amazon.
7 Steps to Improve Your Customer Service Desk
Is your Service Desk’s customer service seen as an asset or a liability?
Emerging Technologies Will Change the Face of CRM
Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..
Solidify Relationships With Your Customers Through Personalized Contact
Here are some suggestions for communicating with customers in a meaningful way..
Alexon Selects Communicator Corp Email CRM
CRM, marketing and email platform chosen by Alexon Group. Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were … Read more
ADA Technology Services Gains Service Desk Institute Accreditation
Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk … Read more
atandt Customer Service
AT&T is the biggest company providing fixed line telephone services in the USA..
Turning Your Customer Service Representatives Into Your Best Sales Agents
Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..
