Customer Complaints

Customer service often means dealing with angry, frustrated, or rude customers. Let’s examine the specific steps of the Five-Step Process for handling these customers.

When was the last time you had to deal with a difficult customer? It was probably an external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even – your boss!

If I was thinking of buying stocks and shares in a company – or more importantly buying products from them – I would try to find out how good they are at dealing with customer complaints.

Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.

Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.

How to capture the advantage behind your next service breakdown.

When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to “explode”.

Do you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service? A recent article in The Street pointed out that, on average, adults in the U.S. spend about 364 minutes every year placing calls to report complaints..

“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?

Customer issues often present a challenge to turn unhappy clients into satisfied and loyal customers. The following pointers will help you handle the issues more efficiently..

Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.