Customer Complaints

A good response to a customer complaint ensures you’ll receive that complaint only once.

Guy Winch explains why understanding the mindset of complaining customers helps CSRs manage service recovery encounters.

The basic steps any employee must follow to transform a negative customer experience into a memorable one.

We don’t always think of customer complaints as opportunities, but that’s just what they are.

Listening to customer complaints is an important part of every manager’s job. But let’s not forget our employees’ complaints too.

Here are seven easy to follow rules to help you when things don’t go to plan with your customers.

Handling customer complaints well can positively boost your profits. Here is a 7 point action plan for success.

In this article you’ll find nine steps for facing and dispelling a customer’s anger.

Delivery of high quality customer service is, in truth only as complicated as we make it. One of the simplest ways to deliver high quality service is by embracing customer complaints. Learn more in this article.

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?

How to set our goal at seeking resolution versus arguing or trying to defend ourselves when dealing with disgruntled clients.

Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business.

A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Read on to learn how to restore the customer relationship.

You should not consider angry customers to be the bane of your company’s business. You should embrace them. Read on to learn why.

People are telling stories about you and your business. What kind of stories are they telling? View every customer problem as an opportunity to produce a cheerleader for your business. Turn your potential nightmare into a great story. Do the right thing.

A day in the life of a customer service professional can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control.

Unhappy customers who receive satisfaction can become your biggest allies. Learn how to deal with disgruntled customers in this article.