Customer complaints test the patience and professionalism of even the most seasoned service reps. Each angry call, frustrated message, or tense face-to-face exchange brings a flood of emotion—on both sides..
Every business gets complaints, but few have a smooth way to fix them. That’s where customer complaint software comes in—it gives you one place to view, track, and solve issues. Here is a list of the best sofware..
Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust..
Twitter can be a great way to connect with customers and build customer relationships, but it can also be a place where customer complaints are aired. Here you will find some key tips for handling complaints on Twitter..
If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them..
Dan Slavin, CEO and co-founder of CodeBroker explains why handling customer complaints and appeasing customers plays an important role in avoiding negative reviews and reputational damage..
Odds are your company has at least some form of an appeasement program. It may be a well-planned, focused, accountable plan, or it may be just a raw philosophy of customer service..
The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..
Many service providers have lost sight of what really matters. Steve DiGioia reveals his best strategies for winning back upset customers..
If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..
In this excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl explains why customer complaints are a golden opportunity for companies to improve their service..
The story of what happened when one single dissatisfied customer went out of his way to tell the world about his bad experience..
Effective complaints handling is essential for fostering customer loyalty new research by resourcing and complaints handling specialists at Huntswood has revealed. When asked, almost two thirds (62%) of utilities customers said that poor customer service is enough to make them switch to another provider, while 80% would also let a negative experience change their overall … Read more
A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..
How many processes in your business can, because of human error, cause a Moment of Misery? Shep Hyken explores how some customer complaints can be avoided by making common-sense changes..
You may have great products but you can still have customer service problems caused by equipment failures or human error. While you can’t control external events, you can control what you say to upset customers..
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer..
No business likes to get complaints. However, we have to accept the fact that complaints will happen. Here’s a step by step guide to handling them well..
We’ve all had those customers that come looking for an argument when an issue arises. The number one way to win them over? Use empathy..