By spotting customer complaints and dealing with them in a swift and professional manner, these once angry customers can be turned into loyal users who help, rather than hinder, your reputation. Learn more in this article..
“Customer service is king” is a phrase that has never been more prudent. In a time where companies face increasing levels of competition, maintaining a reputation for excellent service is a great way to stand out..
Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..
Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..
Learn how to handle customer complaints the right way and turn a bad experience into one that will result in a long lasting customer relationship..
In response to the Financial Conduct Authority’s Consultation Paper on Improving Complaints Handling [CP14/30], Aptean – a leading provider of customer complaints handling software in the Financial Services sector – has conducted a user group with industry representatives to gauge their thoughts on its pending implementation. Here, Duane George, Respond Product Director at Aptean, discusses … Read more
When things do go wrong it’s how you recover and delight the customer that truly sets you apart from other companies. Here are five steps to save the customer relationship.
Here are 7 ways to keep your customers happy and turn them into your best advocates.
Some statistics on “complaint wait” – the shocking amount of time spent dealing with customer service failures.
The customer’s problem may not be our fault, but it is still our problem to solve.
Dealing with irate customers is one of the most pressure-packed experiences you will encounter at work. Here are some ways to handle the most difficult clients.
The LAAF model is an effective, easy-to-follow, step-by-step approach to dealing with customer complaints.
Errol Allen identifies and addresses issues which contribute to customer unhappiness.
Some essential tips to help you deal with angry customers face-to-face.
Rescuing the customer experience doesn’t demand a great deal of heavy-lifting; it just requires strategic integration.
Handling complaints in a positive way produces tangible benefits for your organization. Learn more in this article.
Find out why companies are employing Dynamic Case Management.
Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.
