Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..
Zenarate, the leading AI Conversation Simulation solution has announced that Genpact is leveraging its award-winning AI Coach to improve agent performance and customer experiences..
Simulation training, which helps customer service agents prepare to deliver superior service, is one of the fastest-growing training approaches. Brian Tuite, CEO and Co-founder of Zenarate, explains..
Customer service managers are responsible for overseeing customer service in an organization. Here, we discuss the skills and qualifications that are needed for the position..
If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment..
One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. Their words can cause you to question your own abilities..
To deliver the best Face-to-Face service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you..
Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs..
A phone call from entrepreneur and customer service guru Kym Illman to his airline carrier recently ended in him providing the unwitting call centre staff member with some on-the-spot training in phone skills..
One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
In this brief guide to customer service training, Ellen has broken the process down into three simple steps. Let’s jump right in.
Is really most of the money and time companies spend on training wasted?
Important points to consider when training customer service employees.
No customer service program is complete until it addresses the integration of these 5 components.
The interaction anyone has at any level with your employees gives a customer an opportunity to make a judgment about you and your company. Find out why world-class customer service training is critical.
Providing customer service training for your staff is an important part of your organization’s quest to deliver outstanding service. Here are twelve ideas you can incorporate into your training methods.
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.