5 Tips for Social Media Customer Service
Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Turning Customer Complaints into Better Business
By spotting customer complaints and dealing with them in a swift and professional manner, these once angry customers can be turned into loyal users who help, rather than hinder, your reputation. Learn more in this article..
10 Customer Service Tips to Ensure Your Event is a Success
The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..
Top 10 Customer Experience Trends for 2016
Temkin Group, a leading customer experience firm, has published its annual list of customer experience trends. As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” Here are the top trends to watch..
Are Your Prices Customer Friendly?
Do you offer customer-friendly pricing? Or, are your customers surprised to find that fees, surcharges or other costs have been added to their bill and that their total cost is more than they expected?
10 Golden Rules to Bring Your Customer Service Back from Extinction
Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..
10 Common Customer Service Complaints (and How Digital Engagement Can Help)
“Customer service is king” is a phrase that has never been more prudent. In a time where companies face increasing levels of competition, maintaining a reputation for excellent service is a great way to stand out..
4 Steps to Give Exceptional Customer Service
Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit..
Social Media and Customer Service: A Match Made in Heaven?
Faster, simpler, more direct – three of the many reasons to set up customer service methods on your social media accounts. But as all our communications move to behind a screen, it’s vital to keep the personalization a phone call can deliver..
Top 10 Examples of Poor Customer Service
You can beat the top ten examples of poor service, and learn how to deliver excellent customer service. How? It begins with caring for your customers and doing the right thing for them. Then, you keep learning..
Why Your Business Needs Crazy Customers!
Do you want customers that are “crazy” about your business? Erol Allen explains why reputation, engaging employees and engaged leadership are critical to your organization’s success..
Sell the Customer Service Experience, Not the Method Behind It
The connection between customer service and marketing is undeniable. So if you deliver good customer service, let people know as part of your marketing efforts. You can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience..
6 Steps to Deliver Remarkable Customer Service
From a viral video to a positive review, a customer’s motivation to share their experience with your product or service usually comes down to remarkability. By remarkable I mean something that is worth commenting on and sharing with others..
Top Reasons why Customer Service Fails
Perhaps you heard about the major cable and internet provider that made “headline” news last year when a customer recorded a call to the company’s customer service center. Read on to learn more about this customer service debacle..
Excellent Customer Service: 3 Things to Remember
Madeline recounts her experience in a local restaurant and offers three ways businesses can consistently deliver excellent customer service..
The Do’s and Don’ts of Customer Service
Having a trustworthy and supportive customer service team is essential to building key relationships with consumers and keeping them as loyal customers. Here are some handy do’s and don’ts..
Is it Possible to Maintain Good Customer Service when Engaging with More than One Customer?
In a world where your customer service operator is interacting with numerous customers, how many is too many? Read on to find out..
Happy Customer Service Week!
To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..
Customer Connections: Is Your Voicemail Greeting up to Date?
Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..