How Customer Care Can Boost Your Sales and Increase Your Profits
This is a story from my personal experience that showed me that caring for customers really can boost your sales and profits…
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
What Is the Velocity of Your Customer Service?
What comes to mind when you hear the word velocity? Fast, charging ahead, positive motion – velocity is a power word. Learn how velocity applies to the customer service experience…
Six Ways Leaders Can Give Great Customer Service
Why is great or even decent customer service so difficult to implement? Read on to learn how leaders can instill a sense of attention to the customer…
10 Things Your Customers Really Want You to Know!
Delighted and loyal customers – we all want them. But first, there are a few things that your customers want you to know. Once you understand these points, they’ll be more likely to spend their money with you…
Measuring Customer Service Performance: Lifetime Customer Value
Don’t we all wish that customers came with a lifetime guarantee? In that perfect world, customer retention would be at 100% and customer turnover would be zero…
5 Customer Service Training Videos that Won’t Cost You a Penny
One way to give your team some visual brain food is to utilize the many free customer service videos that can be found online.
The Importance of the “Little Things” in Customer Service
“Little things” can make the difference between success and failure for a company. John Tschohl examines the minor details that can put a smile on the face of our customers.
Are You Customer-Focused or Operations-Focused? Six Things that Make the Difference
Many companies that claim to offer good customer service in reality are grounded in an operations mentality. Here are six things that really make the difference.
How to Move Lost Customers into Profit
Everyone says the customer is important, but only a few savvy companies invest the time, effort and financial resources needed to build a loyal customer base. In this article you’ll learn how to move lost customers back into the profit zone.
Customer Experience: How to Capture the Right Customer Insights
To facilitate the holy grail of the digital customer experience you need a lot more than just some general online feedback or survey tools.
5 New Customer Behaviors All Customer Service Managers Need to Know
The digital revolution has forced companies to re-evaluate their customer communication programs and marketing tactics. Here are five new customer behaviors all customer service managers need to know.
Are You in the Customer Service Fast Lane?
Some companies deliver added value with their customer service and are recognized for it. These companies are in the “customer service fast lane”. Are you?
15 Principles for Complete Customer Service
In this article Ken Wallace presents his fifteen principles for complete customer service.
Revolutionary Customer Service: Let’s Train the Customer Instead
Going against the grain of customer service training, how about we train our customers?
The Three Worst Words in Customer Service
By changing a few words, you can turn a bad customer experience into a great one.
Turn Employee Customer Service Best Practice into Standard Practice
Companies need to be aware and observant of situations where employees exceed customer expectations and make it part of their standard practice.
Deliver Amazing Service by Respecting Your Customer’s Time
The best companies understand that customers want time-saving options.
Full Service Recovery: How to Handle the Screw Up
When things do go wrong it’s how you recover and delight the customer that truly sets you apart from other companies. Here are five steps to save the customer relationship.
How to Create a Higher Level of Service Using the Power of Perception
Put yourself in your customer’s shoes on a regular basis and learn about you and your company from their perspective.