Customer Service Articles Archives

The Do’s and Don’ts of Customer Service

December 8, 2025October 7, 2015 by Laura Searing

Having a trustworthy and supportive customer service team is essential to building key relationships with consumers and keeping them as loyal customers. Here are some handy do’s and don’ts..

Is it Possible to Maintain Good Customer Service when Engaging with More than One Customer?

December 8, 2025October 6, 2015 by Elena Lockett

In a world where your customer service operator is interacting with numerous customers, how many is too many? Read on to find out..

Happy Customer Service Week!

December 8, 2025October 5, 2015 by Ian Miller

To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..

Customer Connections: Is Your Voicemail Greeting up to Date?

December 8, 2025September 17, 2015 by Lydia Ramsey

Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..

Five Ways Start-ups Can Handle Online Customer Complaints

December 8, 2025September 9, 2015 by Ian Miller

Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..

5 Tips for Managing Your Customers’ Experience

December 8, 2025September 3, 2015 by Susan Leigh

A recent experience prompted me to reflect on the ways companies could better manage the customer experience, lessons that every business can take on board from the start..

7 Ways to Handle Customer Complaints Over the Phone

December 8, 2025September 3, 2015 by Jurek Leon

Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..

Step up and Be a Customer Service Leader

December 8, 2025September 1, 2015 by Shep Hyken

Anyone can be a leader when it comes to customer service. Give it a try – step up and set an example. It will be contagious, and others will follow your lead..

What Do Your Customers Think about You?

December 8, 2025July 31, 2015 by Liz Makin

Find out how your customers view the service they receive and you will be able to deliver that little bit extra..

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

December 8, 2025July 28, 2015 by CSM Newsdesk

As customers become increasingly mobile, equipped with smarter devices and, most importantly, higher customer service expectations, corporate America needs to address how best to service this new customer..

5 Ways to Handle Customer Complaints

December 8, 2025July 27, 2015 by Ellen Goodwright

Learn how to handle customer complaints the right way and turn a bad experience into one that will result in a long lasting customer relationship..

4 Steps to Successful Customer Service

December 8, 2025July 24, 2015 by John Tschohl

It’s amazing to see the contrasts of successful companies that dot our history to the newer companies of recent history up to today. Despite the contrasts, they all have one thing in common. They are relentlessly focused on customer service..

Jottings from a CEO Note Book: How to Get (and Stay) in Touch with Your Customers

December 8, 2025July 24, 2015 by Heather Foley

For a CEO to lose touch with what his customers want, need and feel is a surefire route to failure. Happily, establishing effective contact with customers is incredibly straightforward. Here’s how..

Omni-Channel: A New Support Model for Next-Generation Customers

December 8, 2025July 24, 2015 by CSM Contributor

Multichannel support sounds good – instead of contacting a company on a business hours-only support line, customers have more choices. But is the multi-channel model effective in helping customers and the companies that serve them resolve issues more quickly?